User Accounts Missing

[sburson]

Hello

We are running CoreFTP Server v1.2 on a Windows Server 2008 R2 box.

The issue we are experiencing is at times user accounts will go missing for no reason that I can find. When we build a user account for SFTP we input the following info:
User Name
Password
Home Directory (lock user in home directory checked)
Permissions: Set permissions as RWALC to their specific folder
Security: User does not require key auth

Once the account is created we restart the CoreFTP service then test the account.

After days or months we get a report from the user that they cannot log in - account not found. After investigation we find that the account is no longer listed in the User list. What I believe is happening is when technician A creates an account - restarts the service - verifies account is working - they are not closing the app and logging off the server. When technician B comes in to create an account and notices that technician A still has a disconnected session in the Remote Desktop Services Manager, we disconnect that session then the account that tech A created simply disappears. This is the only thing I can think that could be causing this issue.

I checked the coresvr log file but it only logs connections, transfers, disconnects, and invalid connections. No mention of account removals. I also tried searching through the Event Viewer but was not able to find any relevant information.

Any ideas?

[ForumAdmin]

if you don't exit the GUI you leave the possibility of another Windows user logging in and editing the config (possibly overwriting changes). Once the server is setup, run as a service and exit the GUI when you have completed your changes.

If something else is going on, try setting up a scheduled task to backup your CoreFTPServer\config.dat file each night, so at least you will have a backup.

[ForumAdmin]

Build 649 and greater should resolve the issue with missing accounts...

Accounts that may have been lost may have had the following terms in them:
Global
Access
Domain